Shipping Policy

Thank you for choosing Kravos. We are committed to delivering your order safely and efficiently across India.

Please read the following Shipping Policy carefully before placing your order.

1. Order Processing

All orders are generally processed within 1–3 business days after the order is successfully placed.

Processing includes:

  • Order verification

  • Payment verification, where applicable

  • Product quality checking

  • Packing and dispatch preparation

Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Time

We currently deliver orders across India.

After dispatch, the estimated delivery time is generally:

2–5 working days

Depending on the destination, courier availability, weather, operational conditions, remote-area delivery, public holidays, or other unforeseen circumstances, delivery may occasionally take longer.

In exceptional circumstances, delivery may take up to 7–10 working days.

Delivery timelines are estimates and are not guaranteed delivery dates.

Kravos is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, natural events, transportation disruptions, strikes, government restrictions, incorrect customer information, or unsuccessful delivery attempts.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process.

Kravos may offer:

  • Free shipping on selected orders

  • Free shipping on prepaid orders

  • Promotional shipping offers

  • Special shipping rates during campaigns

Shipping charges and eligibility may vary depending on the order value, payment method, product, promotion, destination, or campaign running at the time of purchase.

For discounted, promotional, combo, or special-offer orders, shipping charges may differ from standard orders.

4. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability is subject to courier service coverage, order value, customer history, and other operational factors.

Kravos reserves the right to:

  • Verify COD orders before dispatch

  • Contact customers for order confirmation

  • Restrict COD availability for certain orders or locations

  • Require prepaid payment in cases where COD is unavailable

Repeated refusal of confirmed COD orders or repeated failure to accept deliveries may result in COD being restricted for future orders.

5. Order Verification

For certain orders, particularly high-value orders or orders that trigger our verification process, our team may contact the customer through phone, WhatsApp, or email to verify the order.

If the customer cannot be reached or the required information cannot be verified, Kravos may hold or cancel the order before dispatch.

This is done to protect customers and Kravos from fraudulent or unauthorized transactions.

6. Order Tracking

Once your order is dispatched, tracking information will generally be shared through the contact details provided during checkout.

You can use the tracking information provided by the courier partner to check the current status of your shipment.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts at the address provided by the customer.

Customers are responsible for:

  • Providing a complete and accurate delivery address

  • Providing a valid mobile number

  • Being available to receive the shipment

  • Responding to courier calls when necessary

  • Coordinating with the courier for successful delivery

If delivery fails because of an incorrect address, incomplete address, unreachable phone number, customer unavailability, refusal to accept the order, or other reasons attributable to the customer, the shipment may be returned to Kravos.

8. Returned-to-Origin (RTO) Orders

If an order is returned to Kravos because it could not be delivered, was refused, or was not accepted by the customer, it will be treated as an RTO (Return to Origin) shipment.

For COD orders, repeated refusal or non-acceptance may result in restrictions on future COD orders.

Where a refund is applicable to an RTO order, Kravos may deduct applicable shipping, return-to-origin, handling, or other logistics costs from the refundable amount, subject to applicable law and the circumstances of the order.

For prepaid orders, refunds for eligible RTO shipments will be processed after the shipment is received back by Kravos and the applicable deductions, if any, have been determined.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

Kravos will not be responsible for delivery failure caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect mobile number

  • Incorrect recipient name

  • Missing apartment/flat/house information

  • Customer being unavailable

  • Customer refusing delivery

If an address correction is requested after dispatch, additional courier or handling charges may apply and the correction may not always be possible.

10. Delayed Shipments

Although we work with established courier partners, delivery delays may occasionally occur.

If your order is delayed beyond the expected delivery period, please contact us with your order number.

We will coordinate with the courier partner where reasonably possible and provide the latest available shipment status.

Courier delays alone do not automatically qualify an order for cancellation or refund while the shipment remains in transit.

11. Damaged Package at Delivery

If the outer package appears visibly damaged, opened, leaking, or tampered with at the time of delivery, we strongly recommend:

  • Taking clear photographs of the package

  • Recording an unboxing video

  • Checking the contents immediately

  • Contacting Kravos customer support as soon as possible

For damaged, missing, incorrect, or leaked products, our Refund & Exchange Policy will apply.

12. Lost or Missing Shipments

If a shipment is shown as delivered but you have not received it, please contact Kravos as soon as possible.

We may request additional information and coordinate with the courier partner to investigate the shipment.

Any resolution will be determined after verification with the courier and review of the relevant order information.

13. Shipping to Remote Areas

Certain remote, rural, restricted, or difficult-to-service locations may require additional delivery time.

If a courier partner does not provide service to a particular PIN code, Kravos may contact the customer regarding an alternative delivery arrangement or cancel the order where delivery is not reasonably possible.

14. Multiple Orders

If you place multiple separate orders, they may be shipped separately depending on product availability, warehouse processing, or operational requirements.

Kravos is not obligated to combine separate orders into a single shipment.

15. Cancellation After Dispatch

Once an order has been packed or dispatched, cancellation may not be possible.

If a customer no longer wishes to receive a dispatched order, the customer may be required to accept the shipment and follow the applicable Return & Refund Policy, where eligible.

Refusing a dispatched COD order may be treated as an RTO and may affect future COD availability.

16. Delivery Address Changes

Address-change requests should be submitted as soon as possible after placing the order.

Once an order has been dispatched, changing the delivery address may not be possible.

Any additional courier charges resulting from an approved address change may be payable by the customer.

17. Contact Us

For shipping-related questions, order tracking, or delivery assistance, please contact:

Kravos
Email: care.kravos@gmail.com

When contacting us, please provide your Order Number so that we can assist you more efficiently.

Important Notice

By placing an order through the Kravos website, you acknowledge that delivery timelines are estimates and may vary depending on the destination, courier partner, and circumstances beyond our reasonable control.

All shipping, return, exchange, and refund matters are subject to the applicable policies published on the Kravos website and applicable laws.