Privacy Policy

At Kravos, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or interact with our services, we may collect certain information, including:

  • Full name

  • Billing and shipping address

  • Mobile number

  • Email address

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting our customer support

  • Device, browser, IP address, and website usage information

We collect only the information reasonably necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders

  • Confirm and manage purchases

  • Provide customer support

  • Communicate with you regarding your orders

  • Process payments and prevent fraudulent transactions

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional offers, updates, or marketing communications where permitted

  • Analyze website traffic and customer behavior

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Kravos does not intentionally store complete debit card, credit card, UPI, or other sensitive payment credentials on its own servers. Payment information may be handled directly by the applicable payment gateway according to its own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide relevant advertising.

Cookies may also be used by third-party services such as analytics, advertising, and social media platforms.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use trusted third-party service providers to help operate our business, including services related to:

  • Payment processing

  • Order fulfillment and shipping

  • Website analytics

  • Advertising and marketing

  • Customer communication

  • Website hosting and technology

These third parties may have access to certain information only as necessary to perform services on our behalf and may be subject to their own privacy policies.

6. Marketing Communications

If you provide your contact information or otherwise consent where required, we may contact you regarding products, offers, promotions, or other updates from Kravos.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at care.kravos@gmail.com.

Please note that you may still receive essential communications related to orders, transactions, or customer service.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud and misuse

  • Comply with legal, tax, accounting, or regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise questions or concerns regarding the handling of your information

To exercise applicable rights, contact us using the details below.

10. Children's Privacy

Our website is not intended for children who are unable to legally enter into transactions under applicable law.

We do not knowingly collect personal information from children for the purpose of independently marketing products to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Kravos
Email: care.kravos@gmail.com

By using the Kravos website, you acknowledge that you have read and understood this Privacy Policy.